Privacy Policy
Effective Date: 27/06/2025
At SPC Coatings LTD, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website or purchase our products.
1. Who We Are
SPC Coatings LTD
Company No: 08798575
Registered Address: Unit 3, 26–28 Standard Rd, London NW10 6EU
Email: sales@spccoatings.co.uk
We are the data controller of your personal information for the purposes of UK data protection law.
2. What Data We Collect
When you interact with our site or make a purchase, we may collect the following data:
- Contact Information – Name, delivery address, email, phone number
- Transaction Data – Order details, payment status (note: all payments are securely handled via third parties; we do not store card details)
- Technical Data – IP address, browser type, device, location, time zone
- Usage Data – Pages visited, time spent, referring URLs (collected via Google Analytics, Hotjar, and Google Tag Manager)
- Marketing Data – Preferences and interactions with our promotional content
We do not require account creation. All customers checkout as guests.
3. How We Collect Your Data
We collect personal data through:
- Order checkout forms
- Direct communication with our team
- Tracking tools (Google Analytics 4, Hotjar, Google Tags)
- Email marketing platforms (Bravo)
4. How We Use Your Data
We use your information to:
- Process and fulfil orders
- Deliver customer support
- Meet legal and tax obligations
- Monitor website usage and improve user experience
- Send occasional promotional emails, only to customers who have shared their details voluntarily
5. Legal Basis for Processing
We process your data under the following legal bases:
- Contractual Obligation – to fulfil your purchase
- Legal Compliance – for HMRC and record-keeping requirements
- Legitimate Interest – improving our services and website
- Consent (Implied) – for promotional emails via site usage (you may unsubscribe at any time)
6. Marketing Communications
We may occasionally contact you with offers or product updates through Bravo, our email marketing platform. We only email users who have provided their details.
By using our site, you agree to receive occasional marketing unless you opt out. You can unsubscribe at any time via the link in our emails or by contacting us.
7. Data Sharing
We may share your data with trusted third parties strictly for business operations:
- Payment processors (e.g. PayPal, WooPayments)
- Delivery couriers
- Marketing and analytics providers (e.g. Bravo, Google Analytics, Hotjar)
- IT infrastructure and hosting providers
We never sell your data to third parties.
8. Data Retention
We retain your data only as long as necessary. For tax and legal purposes, we may keep order and contact information for up to 6 years.
9. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request erasure of your data
- Object to certain types of processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To make any data request, email sales@spccoatings.co.uk and our team will respond promptly.
10. Data Security
We apply strict internal policies and technical safeguards to protect your data. Access is limited to authorised personnel only, and we monitor our systems for potential vulnerabilities.
11. Cookies
We use cookies and other tracking technologies to improve functionality and analyse traffic. Please see our Cookie Policy for full details.
12. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website. Continued use of our site implies your acceptance of any updates.
Contact Us
For privacy-related questions or concerns, please contact:
SPC Coatings LTD
Email: sales@spccoatings.co.uk
Address: Unit 3, 26–28 Standard Rd, London NW10 6EU
